Privacy Policy

Privacy Policy

Last Updated: October 2026 • Effective Date: Immediate

1. Information We Collect

We collect personal information that you provide to us directly, as well as certain technical data collected automatically when navigating our platform:

• Direct Inquiries & Contact Forms: When you submit a project inquiry, request a consultation, or contact us, we collect your full name, email address, phone number, company name, project location, required services (e.g., Turnkey Fitout, Interior Design, MEP, Custom Joinery), and any project descriptions you provide.
• Commercial & Project Documentation: For contracted clients, we collect billing details, trade license copies, architectural blueprints, tenancy contracts, and site survey records necessary for project approvals and execution.
• Technical & Browsing Data: Information such as IP address, browser type, operating system, pages visited, session duration, and referring URLs collected via standard server logs and cookies to improve website performance and user experience.

2. How We Use Your Information

We utilize collected information solely for legitimate business operations and client servicing, including:

• Providing tailored design consultations, project cost estimations, and quotations.
• Executing interior design, turnkey fitout, joinery manufacturing, and MEP contracting agreements.
• Filing required submittals and NOC applications with UAE government and regulatory authorities (Dubai Municipality, Civil Defense, DEWA, TECOM, Concordia, etc.).
• Communicating project status updates, site milestones, and addressing client support inquiries.
• Maintaining administrative, accounting, warranty, and defect liability management records.
• Enhancing our digital security, preventing fraud, and optimizing website functionality.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, trade, or monetize your personal data. We only share information under strict confidentiality in the following circumstances:

• Statutory Authorities: When required for statutory permit approvals, building inspections, and safety certifications across Dubai and UAE jurisdictions.
• Specialized Subcontractors & Suppliers: Vetted MEP engineers, glass fabricators, or logistics partners strictly on a need-to-know basis to fulfill your project scope.
• Legal & Compliance Obligations: When disclosure is mandatory by law, judicial subpoena, or regulatory enforcement by UAE judicial bodies.

4. Data Security & Retention

We implement appropriate technical, administrative, and physical security measures (including SSL encryption, secure server architecture, access controls, and CSRF protection) to prevent unauthorized access, loss, misuse, or alteration of your personal data.

We retain personal information only for the duration necessary to satisfy the purpose for which it was gathered, comply with financial audit requirements, or fulfill warranty and defect liability commitments.

5. Cookies & Tracking Technologies

Our website may use essential and analytical cookies to remember user preferences, facilitate navigation, and analyze web traffic trends.

You can configure your web browser to refuse or alert you about cookies. Note that disabling certain essential cookies may affect some website interactive features.

6. Your Rights & Choices

Under applicable UAE personal data protection laws, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to inaccurate or outdated personal records.
• Request deletion or restriction of your personal data, subject to legal and contractual retention requirements.
• Opt out of receiving marketing communications from us at any time.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business operations, technological advances, or statutory requirements. Any revisions will be published on this page with an updated "Last Updated" date.

Contact Our Privacy Officer

If you have questions, inquiries, or requests regarding this Privacy Policy or your personal information, please get in touch with our team:

MHI Design & Contracting LLC
Address: Dubai Investment Park - 2, Warehouse No 3 - Dubai.
Phone: +971 5 262 12473
Email: info@mhidesign.com